FREE STANDARD UK MAINLAND DELIVERY*
LEAD TIMES (subject to availability & seasonal activity)
Central England & Wales 10 - 21 Working days
South West 10 - 21 Working days
Scotland 21- 28 Working days
Northern Ireland, Eire, Isle of Man, Isle of Wight, Jersey & Guernsey 21–28 Working days
*Deliveries to most parts of mainland UK are free of charge. However deliveries to certain remote areas may be subject to a surcharge.
South West Cornwall TR No Charge (Free)
Scotland (Highlands) IV 1 - 32 and 36 - 63, KW1-14, PH, AB, PA No Charge (Free)
Wales (North West) SY, LL No Charge (Free)
Wales (South West) SA No Charge (Free)
Isle of Man Port drop only UK Side No Charge (Free)
Isle of Skye IV 34 – 48 No Charge (Free)
Isle of Wight No Charge (Free)
Channel Isles and The Orkney's Port drop only UK Side No Charge (Free)
Northern Ireland No Charge (Free)
Republic Ireland No Charge (Free)
**No Delivery Service is Available to Isle Of Man or to Scottish Isles (only mainland port) including PA41-78, PH42-44
We aim to deliver with the recommend delivery time for each product. However sometime this will not always be possible and circumstances such as lorries breaking down or stuck in traffic are out of our control. If a problem arises we will always contact you as quickly as we can so you can make alternative arrangements. As the seller we will not be liable to the buyer for the failure to delivery on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or notice.
All products with installation will revert to our standard 21-28 working days delivery. You will be contacted to book in an install day. Both product and install will take place on separate days.
BOOKING YOUR DELIVERY DATE
Once your order has been placed, you will be contacted by our manufacturer's delivery team and your date will be confirmed or you will be advised of a specific delivery date. You will be able to add additional delivery information at this point.
HOW WILL MY GOODS BE DELIVERED?
Please be advised delivery is kerb side delivery only. It is at the discretion of the driver if they are able to drop the garden building to a different location. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Typical delivery is 10 – 21 working days but we do aim to deliver a bit quicker. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after your have placed your order please email us or call us and we will chase this for you.
Delivery is between the hours of 7am – 7pm Mon-Sun. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.
If you are going to be out on the day of delivery, it is possible for the item to be left somewhere but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
We will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.
We are unable to specify a delivery time during the day of delivery. Our couriers deliver between the hours of 7am – 7pm. Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery.
Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms
Additional Delivery Information Q and A
Q. Do I have to do anything to take delivery of a building?
A. All you have to do is ensure that the building can be left in a convenient area free from debris. We recommend that panel sizes are checked to allow access through archways and doors.
Q. When should I expect to hear when my delivery will be?
A. Our delivery team aim to contact you 24-48 hours before the date of delivery. We kindly ask that you please do not call the team prior to this time frame.
Q. Can I request a particular date for delivery?
A. We can put in requested dates for you however they are only requested and cannot be guaranteed, we would normally call to confirm about 48hours before.
Q. Can I request a certain time for delivery?
A. Our deliveries are classed as all day, between the hours of 7am to 7pm. However, Our Delivery Team can request the driver to contact you on the day of delivery to give you an estimated time of their arrival but this is purely an estimate as we cannot accommodate unforeseen circumstances.
Q. Can I hold the delivery if I’m not ready?
A. We can defer your delivery date; however stock allocation is not customer specific and as a result we cannot guarantee deferred order availability at all times.
Q. Do I need to be there?
A. You do not have to be present at time of delivery; however, we would require written permission to deliver in your absence. This can be in the form of a fax, E-mail or a signed note left on the day for the driver to confirm delivery in your absence. Please note you must sign the note as this will be treated as a signature for delivery. Please note we will not be liable for any theft or damage if the goods have been left.
Q. Will the driver need any help?
A. Our drivers will not ask for any help to off load your building.
Q. Can the garden building be delivered during a weekend?
A. In most circumstances we do not deliver at weekends unless it is offered on the specific product.
Q. Can I order delivery to a different name or address?
A. Yes you can we will need an invoice address for the payment taken and the full delivery address.
Q. What About a Log Cabin Delivery?
A. Log Cabin Delivery Instructions
**Please note that all deliveries to Ireland, some highland areas and any offshore address will be subject to an extended lead-time. Most off shore islands are a port drop only. Please call before you order.
Delivery is usually very easy and straightforward. We state 10 Working days delivery schedule on each product page. We can often deliver to specified dates, but cannot guarantee this. Customers will always be contacted at least 24 hours before delivery and be given the date and approximate time of delivery. If you need more notice than this - please let us know at the point of ordering. Delivery is Free of Charge to UK mainland addresses provided the following points can be met.
1. Delivery is normally made by a 6 Wheeler Truck with a "Piggy-Back" forklift on board to unload the cabin, however, certain hauliers used in the delivery of Log Cabins do not have this facility (If in doubt - please contact us to discuss).
2. There must be sufficient space for this vehicle to operate. (If in doubt - please contact us to discuss). If the Cabin cannot be off-loaded due to a lack of space - a delivery charge may apply.
3. Delivery is Kerb Side: Our drivers are very helpful and will always try to leave the cabin as conveniently positioned as possible however because the Forklifts are very heavy - we leave it entirely at the drivers discretion whether or not it is suitable to drive onto your property.
4. Customer (or customer’s representative) must be available to receive the cabin and assist with off-loading if so required.
5. It is Important that you should insert at least one, but ideally two telephone numbers in the telephone number box when ordering. Our Transport Dept. will always contact you at least one day prior to delivery. They will give as accurate a delivery schedule as possible. The Cabin will not simply arrive unless you have been contacted first!
6. The Log Cabin packaging is a temporary packaging just for transportation to the customer. Although an outside product it is the customers responsibility to either treat the wood or keep it dry during the construction process. It is the customer’s responsibility to cover any exposed timber immediately after delivery to avoid blue stain issues.
If you feel that delivery on a smaller vehicle would be more appropriate - please don't hesitate to contact us. We can always arrange this and frequently at no additional cost. However, as the smaller vehicles are not able to carry a forklift - the driver would require assistance with unloading the cabin.